Frequently Asked Questions
Everything you need to know about our premium artisanal roasts and delivery.
How long does it take for my coffee to be shipped after roasting?
To ensure maximum freshness, we roast our beans in small batches. Your order typically ships within 24 to 48 hours of roasting, arriving at your door at the peak of its flavor profile.
Do you offer international shipping?
Currently, Grindborn ships to all 50 U.S. states and Canada. We are working on expanding our logistics to bring our unique blends to coffee lovers worldwide very soon.
What is your return policy for food items?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or if the packaging arrived damaged, please contact our support team within 14 days for a replacement or refund.
Are your coffee beans ethically sourced?
Absolutely. Grindborn is committed to sustainability and fair trade. We partner exclusively with farms that provide fair wages to workers and utilize environmentally responsible farming practices.
Can I modify or cancel my subscription at any time?
Yes, you have full control over your Grindborn subscription. You can pause, skip a delivery, or cancel your plan through your account dashboard at any time before your next billing cycle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.