Returns & Exchanges
At Grindborn, we stand by the quality of our artisanal food products and offer a 30-day satisfaction guarantee. If your order arrives damaged or doesn't meet your expectations, we are committed to making it right through a replacement or full refund.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
For quality concerns or shipping damage, please attach clear photos of the product and packaging to help us improve our small-batch processes.
Receive Authorization
Once reviewed, we will send you a Return Merchandise Authorization (RMA) or confirm your eligibility for a direct replacement without needing to ship the item back.
Processing Your Refund
After approval, your refund will be processed back to your original payment method within 5-7 business days, or your fresh replacement will be dispatched immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing